Spa policy

DUSITA SPA BOOKING TERMS

The terms and conditions detailed below apply to all bookings made with Dusita Spa via the individual hotel websites or by telephone or otherwise.

We would respectfully remind guests that a Reservation constitutes a contract between them and Health and Herb Co., Ltd. ( trading as Dusita Spa).
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Location
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Dusita Spa (1) @Next to Muang Samui Hotel
161/50 Moo 2, Chaweng Beach Road,
Koh Samui 84320,
Thailand
Tel: (+66) 0 7760 1051
or (+66) 800 646 481 or (+66) 971 908 999
Open from 10:00 AM to 00:00 AM (Midnight)

Dusita Spa (2) @ Near Hard Rock Cafe, Opposite Boots Store
168/48 Moo 2, Chaweng Beach Road,
Koh Samui 84320,
Thailand
Tel: (+66) 0 7730 0472
or (+66) 800 646 481 or (+66) 971 908 999
Open from 10:00 AM to 00:00 AM (Midnight)

 

 

MAKE A RESERVATIONS

There are few ways to make an appointment with us !

Call us: (+66) 971 908 999  or Email us: [email protected]  or

Visit us: at 2 Spa locations for further assist in selecting Spa menu.

 Advanced booking prior to your arrival is recommended to secure your preferred Date and Time of treatment. Deposit is required at the time of booking for a confirmed appointment to assure your service.

  • Please bring your Reservation card with you to our Spa reception.
  • Please Arrive at least 10 minutes prior to your appointment time to allow us to complete the Consultation Form or Click here to download and fill-in the form.
  • Please be aware that late arrivals will not receive an extension to their treatment but will decrease your treatment time.

PLEASE BE INFORMED THAT ONLY RESERVATIONS MADE WITH PRE-PAYMENTS WILL RECEIVE THE RESERVATION CARD SHOWS THAT YOU ARE PRIORITY GUEST(S).

Call us: +66 (0) 97 190 8999

Free PICK-UP (*only) from your hotel for all bookings above THB 5,000

and Free Pick up & drop off with minimum spent of thb 10,000. If not taxi fare will be applied.

 

Cancellation Policy / Re schedule

The treatments/packages you have selected are especially reserved for you. We reserve the right to make 100% charges of your deposit if you are not present.

Any changes/cancellation made within 2 hours before appointment time, will incur no charge/deduction of deposit.

At least, 2 hours notice is required to help us re-schedule your appointment, and is subject to space availability on the other requested date and time and on our discretion. Please contact us +66 (0) 97 190 8999

*In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified; or make alternative arrangements or to cancel your reservation and receive a full refund. For the avoidance of doubt, we shall have no further liability to you for any changes or cancellation with us.

 

Gift Voucher Policy

Treatment packages and Spa vouchers are Non-refundable, Non-transferable and Non- exchangeable. Please read terms & conditions  on the Voucher carefully!

Any refunds from a payment made by credit card may take up to 30 days to reappear in a customer’s credit card account, due to Thai banking laws and individual bank policy.

 

Payment

All prices are quoted in Thai Baht. Cash and all major credit cards are accepted. However, 5% transaction fees applied for all card users. (VISA, MASTER CARD, UNION PAY, JCB, WECHAT, ALIPAY) * No Amex – American Express*

 

Valuables

We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibility for the loss of your valuables of any kind brought into the Spa premises.

 

Spa Etiquette

The spa environment is one of tranquility and relaxation. Please respect other guests’ rights to privacy and serenity and Silence your mobile phones within the spa. Your cooperation in ensuring a peaceful environment is greatly appreciated.

 

Children – Below  8 years old

Dusita spa is a quiet zone, children (under 8 years old) may not be left unattended in the reception area. Please contact us for special KIDS SPA MENU or Find the nearest playground.

 

SMOKING / DRINKING ALCOHOL

Smoking and consumption of liquor or any other alcohols are strictly prohibited throughout the spa.

We highly advise our guest to avoid the consumption of heavy meals prior to, or before any spa treatment.

 

Sexual Harassment

Sexual misconduct from Massage Clients is strictly forbidden. Any sexual advances, requests for sexual favors or verbal, non-verbal or physical conduct of a sexual nature will result in the immediate termination of the session and the client will be liable for full payment of the scheduled appointment. The client will also be prohibited from receiving any future services at our spa.

 

Medical Conditions and Special Needs

For any guests who have a current high blood pressure, heart conditions, are pregnant or any other medical complications are advised to consult their physicians before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions to avoid complications and health problems.

 

Disclaimer

The spa treatments, services and/or facilities received or utilized at Dusita Spa are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold harmless Health and Herb Co.,Ltd and Dusita Spa and, affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.

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